I don’t suppose I can buy replacement parts?

Ah, a question that gets asked more frequently than we’d ever have expected, together with the slightly less familiar “what's the least number of these I can buy?”

This is one we can't even blame on the Bankers. You know, those that caused the global meltdown and made us all tighten our belts and see where we could make economies and make do!

We can't blame them because; we've always been asked these questions.

Our answer has always been unwaveringly, boringly and predictably the same.

“You can buy as few as a single banner. In fact you can buy less than one banner because we will sell you individual components”

This is not a sales ploy. It's just the way we've always been.

We understand that occasionally, things get broken by accident. 

Items can get lost or mislaid, through no-ones intentional fault.

The MD decides a change of corporate design is needed (normally after you've just taken delivery of some new banners and you were not included on that memo!!!)

 A ground-stake and quick-connect pole section.

These are the most frequently replacement requests for ‘lost’ items. The ground stake, because someone forgot to take it out of the ground(!) and any one of many pole sections. This one just happens to be a quick connect base section pole with our Quality Control imprints on to determine batch and date of manufacture.

 

We got to this level of service not because we were dragged kicking and screaming to it but because, from the outset of our business planning, we believed (and time has borne this out) this is what you as the customer would want and need.

So if you need a replacement pole section or even a new fabric for what you already have, you can feel comfortable in asking for it, so please give us a call.

We can also advise on caring for your banners to make them last longer, which will be a later blog but, feel free to ask us about that anytime.

It's just a shame some of our competitors don't feel the same about your needs!